Terms & Conditions

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Payment Terms

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Cancellations

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Refund Policy

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Template Terms

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Website Terms

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Payment Terms


Annual Membership, Payment Plan

The total price of the Annual Membership with payment plan is $480 USD (3 payments of $160 USD).

The Annual Membership price includes 12 months access to the Template Library, plus new templates every month, for 12 months.

If you join with the payment plan, you are required to pay $160 when you join and then your credit/debit card (or PayPal account) will be automatically charged the remaining two monthly payments, making it a total payment of $480.

By joining, you hereby authorize your credit/debit card (or Paypal account) to be charged automatically.

This is a payment plan, not a monthly subscription. You are responsible and required by law to make all three payments. If your payment methods fail or are declined, you must provide a new eligible payment method promptly or your membership access will be deactivated. If the payment continues to fail, a legally authorised third party payment collection service will be assigned to chase and follow up payment.

When joining with the payment plan, your membership will not automatically renew 12 months from today. You will receive an email 7 days before your membership expires with option to renew and receive a special renewal bonus.

Annual Membership, Full Pay

The Full Pay Annual Membership price of $370 includes 12 months access to the Template Library, plus new templates every month, for 12 months.

To continue to access and receive new templates, your Annual Membership payment of $370 will be automatically renewed 12 months from the date you join, unless you decide to cancel.

By joining, you hereby authorize your credit/debit card (or Paypal account) to be charged automatically.

You will receive an email reminder 7 days before your membership renews, with the option to cancel or continue to receive a special renewal bonus.

Cancellations


Applicable to Annual Membership, Full Pay Only

You can cancel your membership at any time to stop future payments. Cancellations are self-managed inside the Template Library settings & billing info area you will see when logged in.

If you wish to cancel your membership, follow these steps

1. Log in to The Template Tribe Library
2. Click on your avatar (top right of page)
3. Select settings
4. Click billing info (top right of page)

Here you will see your payments details and active subscriptions with option to cancel to ensure no future payments are processed.

When you cancel your membership, you will still have access to the Template Library until the end of your billing cycle. For example, if you joined on January 28th 2021 and cancel on November 10th 2021, you will still have access until January 28th 2022.

No refunds or credits can be offered for partial months of membership, upgrades/downgrades, or unused months of membership.

If you joined the membership with a reduced price special offer, and decide to cancel, you will lose your special offer price.

  

Refund Policy & Money-Back Guarantee


When you join the Template Tribe Membership, you are backed by a 10 Day Money-Back Quality Assurance Guarantee. This allows you to experiment and customize your membership templates and if you're not satisfied with the quality of the templates, you can request a refund within 10 days of purchase.

This is a quality assurance guarantee. Not a safety net for not doing the work. Therefore, in order to qualify for a refund, you must provide proof and examples to demonstrate why you're unhappy with the quality of the templates.

The following will not be accepted as reflections of quality or reasons for a refund:

  • The templates don't suit my brand style, colors & fonts
    The templates are intended to be customized with your own brand colors & fonts.
  • The templates don't suit my niche.
    The intention is to customize the templates to suit your niche. For example, if you're a Relationship Coach, you can customize a checklist template to be "10 Essential Criteria For A Healthy Relationship" and swap the photos to suit your niche.
  • The templates don't fit my "exact" content.
    Let's remember, these are templates. Of course there will always be a degree of customization required. For example, If your checklist has 12 items, but the template has 10 items, then customization is required to fit 12 items. If you need guidance to customize your templates, you can reach out via email or our Facebook Group. Your membership includes support.
  • I don't have time to edit the templates.
    Will The Template Tribe save you time? Yes. Is there still time required to edit and customize your templates? Yes. This is a DIY solution, not a one-on-one design service. The more you use and repurpose your templates, the faster you will become… that's a promise! Remember, you also have lifetime access to your templates once you import them into your Canva account.
  • Canva, Facebook, Kajabi Or Any Third Party Bugs Or Limitations.
    If you're trying to achieve XYZ (e.g. 3D angles or metallic effects) with the membership templates, however you can't because of a bug or limitation with Canva, Facebook, Kajabi or any third party platform, this is not a fault of the membership templates. Your reason must relate specifically to the quality standards of the templates, not Canva or third party features and capabilities.

To qualify for a refund, you must provide proof and 10 examples to demonstrate why you're not satisfied with the quality of the templates, within 10 days of purchase. Specifically, if you wish to request a refund, please email [email protected] providing the following proof, in the form of screenshots, image downloads or template links.

  • A screenshot of your Canva brand kit, showing you've set up your brand colors & fonts
  • A minimum of 10 templates you've customized, explaining why you're not satisfied with the quality

If your request is accepted for a refund, you will be notified and required to delete all membership templates from your Canva account, including Trash folder. Screenshots will be required to prove you have completed this step. Once deletion screenshots have been provided, you will promptly be issued a refund payment and access to the membership will be deactivated.

If your request for a refund is not accepted, due to not meeting these conditions, you will be notified with an explanation and recommendation for how to make the most of your membership moving forward.

To treat all members fairly and equally, no exceptions can be made to these conditions.

Note From Sal: Meeting your expectations is not my goal, exceeding them is. Quite simply, when it comes to your purchase satisfaction, I care... a lot! Your peace of mind is important to me. That being said, so is my own and I'm sure you can understand and respect there needs to be some measures in place to avoid abuse of the refund policy.

Refund Policy For Membership Renewals


Applicable to Annual Membership, Full Pay Only

If your Annual Membership is renewed, however you don't wish to continue, you have 7 days to request a refund. To request a refund, please email [email protected] To be eligible for a refund, your request must be sent within 7 days from the renewal date.

Template Terms Of Use


The below outlines what you are permitted and not permitted to do with the membership templates. If you have any further questions, please email [email protected] Your courtesy to check is appreciated.

You may use the membership templates for personal and/or commercial purposes.

You may sell products (e.g. eBooks) created with the membership templates, so long as you don't distribute the Canva template files.

Content & products you create using the templates may only be distributed or sold as un-editable files including JPGs, PNGs, PDF files.

You may only import the templates to ONE Canva account.

You may use the templates for your clients, so long as you don't share the original template files with them. You may only share final customized designs.

You may not share or import the original membership templates into your clients' accounts. If your client requires you to edit the templates inside your client's account, your client will need a membership account.

You may only share template files with your clients, if the templates have been customized for your client. Only customized templates may be shared.

Your VA or team members may use the templates, so long as they use (or are a member of) your own Canva account. i.e. Your VA may not import the templates into their own account. They must use the templates inside your Canva account.

If your VA wishes to import and use the templates in their own Canva account, a membership must be purchased for them.

You may not share your membership login information to a third party (with the exception of team members)

You may not share membership template links with a third party.

You may not sell or give away membership templates to a third party, even if they have been altered, edited or customized with your branding.

Re-selling the templates as templates is not permitted under any circumstances, even if you edit or alter them.

If you violate these terms of use, your membership will be terminated and criminal penalties may be applicable as a result of copyright infringement.

Website Terms Of Use


By using this website, you signify your consent to these terms of use. If you do not agree to these Terms of Use, please do not use the website.

Your access to and use of this website is subject to the following terms and conditions (“Terms of Use”) and all applicable laws.

By accessing and browsing the Site, you accept, without limitation or qualification, the Terms of Use and acknowledge that any other agreements between you and the Site are superseded and of no force or effect:

You agree that the Site itself, as well as all content, videos, training materials, products, services and/or other materials, made available on the Site by us or other third parties, as well as the look and feel of all of the foregoing, (collectively referred to as the “Content”) are maintained for your personal use and information by The Template Tribe and are the property of the Company and/or its third party providers.

You agree that such Company Content shall include all proprietary videos, HTML/CSS, Javascript, graphics, voice, and sound recordings, artwork, photos, documents, and text as well as all other materials included in the Site, excluding only the materials you provide.

Subject to your compliance with these Terms of Use, the Company hereby grants you a limited license, which is non-exclusive, non-transferable, and non-sublicensable, to access, view, and use the Site solely for your personal purposes.

No Company Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by the Company. Modification of the Content or use of the Content for any other purpose is a violation of the copyright and other proprietary rights of the Company, as well as other authors who created the materials, and may be subject to monetary damages and penalties.

You may not distribute, modify, transmit or use the content of the Site or any Content, including any and all software, tools, graphics and/or sound files, for public or commercial purposes without the express written permission of the Company.

All Content, such as text, data, graphics files, videos and sound files, and other materials contained in the Site, are copyrighted unless otherwise noted and are the property of the Company and/or a supplier to the Company. No such materials may be used except as provided in these Terms of Use.

All trade names, trademarks, and images and biographical information of people used in the Company Content and contained in the Site, including without limitation the name and trademark The Template Tribe, are either the property of, or used with permission by, the Company. The use of Content by you is strictly prohibited unless specifically permitted by these Terms of Use.

Any unauthorized use of Content may violate the copyright, trademark, and other proprietary rights of the Company and/or third parties, as well as the laws of privacy and publicity, and other regulations and statutes.

Nothing contained in this Agreement or in the Site shall be construed as granting, by implication or otherwise, any license or right to use any Trademark or other proprietary information without the express written consent of the Company or third party owner.

The Company respects the copyright, trademark and all other intellectual property rights of others.

The Company has the right, but has no obligation, to remove content and accounts containing materials that it deems, in its sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

If you believe that your intellectual property rights are being violated and/or that any work belonging to you has been reproduced on the Site or in any Content in any way, you may notify Company at [email protected] Please provide your name and contact information, the nature of your work and how it is being violated, all relevant copyright and/or trademark registration information, the location/URL of the violation, and any other information you believe is relevant.