The Template Membership is a subscription payment program.
To continue to access and receive new templates, your membership payment will be automatically renewed unless you cancel.
By joining, you hereby authorize your credit/debit card (or Paypal account) to be charged automatically.
You will receive a reminder 7 days before your membership renews (for quarterly & annual plans only)
You can cancel your membership at any time to stop future payments. Cancellations are self-managed inside the Template Library settings & billing info area you will see when logged in.
If you wish to cancel your membership, follow these steps
- Log in to The Template Tribe Library
- Click on your avatar (top right of page)
- Select settings
- Click billing info (top right of page)
Here you will see your payments details and active subscriptions with option to cancel to ensure no future payments are processed.
When you cancel your membership, you will still have access to the Template Library until the end of your billing cycle.
No refunds or credits can be offered for partial months of membership, upgrades/downgrades, or unused months of membership.
Refund Policy & Money-Back Guarantee
When you join the Template Tribe Membership, you are backed by a 10 Day Money-Back Quality Assurance Guarantee. This allows you to experiment and customize your membership templates and if you're not satisfied with the quality of the templates, you can request a refund within 10 days of purchase.
This is a quality assurance guarantee. Not a safety net for not doing the work. Therefore, in order to qualify for a refund, you must provide proof and examples to demonstrate why you're unhappy with the quality of the templates.
To qualify for a refund, you must provide proof and 10 examples to demonstrate why you're not satisfied with the quality of the templates, within 10 days of purchase. Specifically, if you wish to request a refund, please email [email protected] providing the following proof, in the form of screenshots, image downloads or template links.
- A screenshot of your Canva brand kit, showing you've set up your brand colors & fonts
- A minimum of 10 templates you've customized, explaining why you're not satisfied with the quality
If your request is accepted for a refund, you will be notified and required to delete all membership templates from your Canva account, including Trash folder. Screenshots will be required to prove you have completed this step. Once deletion screenshots have been provided, you will promptly be issued a refund payment and access to the membership will be deactivated.
If your request for a refund is not accepted, due to not meeting these conditions, you will be notified with an explanation and recommendation for how to make the most of your membership moving forward.
To treat all members fairly and equally, no exceptions can be made to these conditions.
Note From Sal: Meeting your expectations is not my goal, exceeding them is. Quite simply, when it comes to your purchase satisfaction, I care... a lot! Your peace of mind is important to me. That being said, so is my own and I'm sure you can understand and respect there needs to be some measures in place to avoid abuse of the refund policy.
Refund Policy For Membership Renewals
If your membership is renewed, however you don't wish to continue, you have 7 days to request a refund. To request a refund, please email [email protected] To be eligible for a refund, your request must be sent within 7 days from the renewal date.
The below outlines what you are permitted and not permitted to do with the membership templates. If you have any further questions, please email [email protected] Your courtesy to check is appreciated.
You may use the membership templates for personal and/or commercial purposes.
You may sell products (e.g. eBooks) created with the membership templates, so long as you don't distribute the Canva template files.
Content & products you create using the templates may only be distributed or sold as un-editable files including JPGs, PNGs, PDF files.
You may only import the templates to ONE Canva account.
You may use the templates for your clients, so long as you don't share the original template files with them. You may only share final customized designs.
You may not share or import the original membership templates into your clients' accounts. If your client requires you to edit the templates inside your client's account, your client will need a membership account.
You may only share template files with your clients, if the templates have been customized for your client. Only customized templates may be shared.
Your VA or team members may use the templates, so long as they use (or are a member of) your own Canva account. i.e. Your VA may not import the templates into their own account. They must use the templates inside your Canva account.
If your VA wishes to import and use the templates in their own Canva account, a membership must be purchased for them.
You may not share your membership login information to a third party (with the exception of team members)
You may not share membership template links with a third party.
You may not sell or give away membership templates to a third party, even if they have been altered, edited or customized with your branding.
Re-selling the templates as templates is not permitted under any circumstances, even if you edit or alter them.
In The Event Of Death: Should the owner of The Template Tribe, Sally Frances Coombes, pass away suddenly, the business and membership will be instantly closed and all future subscription payments will be cancelled. Refunds or partial refunds will not be granted. Once templates are imported into Canva, members have lifetime access to the templates, regardless of The Template Tribe existing.
You agree that the Site itself, as well as all content, videos, training materials, products, services and/or other materials, made available on the Site by us or other third parties, as well as the look and feel of all of the foregoing, (collectively referred to as the “Content”) are maintained for your personal use and information by The Template Tribe and are the property of the Company and/or its third party providers.
No Company Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by the Company. Modification of the Content or use of the Content for any other purpose is a violation of the copyright and other proprietary rights of the Company, as well as other authors who created the materials, and may be subject to monetary damages and penalties.
You may not distribute, modify, transmit or use the content of the Site or any Content, including any and all software, tools, graphics and/or sound files, for public or commercial purposes without the express written permission of the Company.
Any unauthorized use of Content may violate the copyright, trademark, and other proprietary rights of the Company and/or third parties, as well as the laws of privacy and publicity, and other regulations and statutes.
Nothing contained in this Agreement or in the Site shall be construed as granting, by implication or otherwise, any license or right to use any Trademark or other proprietary information without the express written consent of the Company or third party owner.
The Company respects the copyright, trademark and all other intellectual property rights of others.
If you believe that your intellectual property rights are being violated and/or that any work belonging to you has been reproduced on the Site or in any Content in any way, you may notify Company at [email protected] Please provide your name and contact information, the nature of your work and how it is being violated, all relevant copyright and/or trademark registration information, the location/URL of the violation, and any other information you believe is relevant.
The Template Tribe respects the privacy concerns of the users of its website, www.TheTemplateTribe.com and the services provided therein (the “Site”). The Company thus provides this privacy statement to explain what information is gathered during a visit to the Site and how such information may be used.
Use of Information: As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Site. However, certain non-personal information is recorded by the standard operation of the Company’s internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience.
When you register with the Company and/or this Site, you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from the Company. You consent to receive notices electronically by way of transmitting the notice to you by email.
If you send comments or suggestions about the Site to the Company, including, but not limited to, notes, text, drawings, images, designs or computer programs, such submissions shall become, and shall remain, the sole property of the Company. No submission shall be subject to any obligation of confidence on the part of the Company. The Company shall exclusively own all rights to (including intellectual property rights thereto), and shall be entitled to unrestricted use, publication, and dissemination as to all such submissions for any purpose, commercial or otherwise without any acknowledgment or compensation to you.
The Company shall use commercially reasonable efforts to restrict unauthorized access to our data and files. However no system whether or not password protected can be entirely impenetrable. You acknowledge that it may be possible for an unauthorized third party to access, view, copy, modify, or distribute the data and files you store using the Site. Use of the Site is completely at your own risk.
The Site’s various mailing lists, downloads, special offers, contests, registration forms, and surveys may request that you give us contact information such as your name, mailing and/or e-mail address, demographic information such as your age and gender, and personal preference information such as your preferred software and interests. Information submitted at the time of submission will be used by the Company only as necessary for our legitimate business interests, including without limitation the improvement of our products, services and the contents of the Site. The Company may also share such information with our business and promotional partners to further those interests. Personally identifiable information is never sold or leased to any third parties. With your permission, we may use your contact information to send you information about our company and products. You may always opt-out of receiving future mailings as provided below. The Company does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by a user.
The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Site, or anyone else that could be harmed by such activities.
The Company may also be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Children Age 16 and Under: The Company recognizes the special obligation to protect personally identifiable information obtained from children age 16 and under. As such, if you are 16 years old or younger, the company requests that you not submit any personal information to the site or to the company. If the Company discovers that a child age 16 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from our records. Kajabi nonetheless encourages parents to go online with their kids. Here are a few tips to help make a child’s online experience safer: Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc. Know the sites your kids are visiting and which sites are appropriate. Look for Website privacy policies. Know how your child’s information is treated. Check out the FTC’s site for more tips on protecting children's privacy online
Malware/Spyware/Viruses: Neither the Company nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.
Bulletin Boards and Chat Areas: Guests of the Site are solely responsible for the content of messages they post on the Company’s forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information (e.g., user name, e-mail address, phone number) on the bulletin boards or in the chat areas, that information can be collected and used by others and may result in unsolicited messages from other people. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features.
Choice/Opt-Out: The Site may provide you the opportunity to opt-in to receive communications from us at the point where we request information about you. You always have the option of removing your name from any e-mail list in order to discontinue any such future communications. In order to ensure immediate removal from any list, please follow the specific instructions set forth within the communications you receive from the Company which you no longer wish to receive. If you are unsuccessful in completing the instructions specified in any such communication, please e-mail us at [email protected] including a copy of the undesired email attached to the request, and state you wish to be removed from the mailing list.
Transfer of Information Across National Borders: Our site and various information we collect are operated on servers located in various jurisdictions, including the United States. When you access or use the Site and/or our services, personal information about you may be transferred outside the country in which you are situated to these other locations. The Company’s policies ensure that such personal information is protected to the same standard when processed by any Company entity or office around the world. We also ensure that appropriate contracts containing standard data protection clauses approved by the European Commission to protect that information and the rights of individuals are in place with any and all third-party service providers we may use.
Your Access to and Control Over Your Personally Identifiable Information: At any time, but only once per calendar year, or as otherwise required under applicable law, users may contact Company to review the personally identifiable information that Company has collected about you. If you discover any errors, please notify the Company and the information will be corrected.
To review the personally identifiable information that company has collected about you, please send an email to [email protected] with the subject line: “Personal Information Review Request.” Users may also request that the Company delete a user account(s) or, if you have not established a user account, your email address, and any related data at any time. If you wish to delete your user account(s), please email [email protected] with the words “Delete Account” in the subject line. If you do not have a user account and wish to delete your email address or other personally identifiable information that you might have provided through your use of the Site, any Games, and/or any Services, please email us at [email protected] with the words “Delete My Information” in the subject line.
You may also choose to confirm that the Company does not use your personal information in certain ways and/or to otherwise “opt out” of certain uses of that personal information, including without limitation (i) when your personal may to be disclosed to a third party unrelated to the Company and/or parties directly related to providing your Services and/or (ii) when your personal information may be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by you. If you wish to limit your personal data in either such way, or have other questions about how the Company may use your personal data, please contact us at [email protected] with the words “Privacy Request” in the subject line.
Contact Information for Complaints or Concerns: If you have any complaints or concerns about the Company or about this privacy statement, please contact:
Sally Frances Coombes
Information provided by you via general email inquiries to the Company such as your e-mail address is used only to respond to your inquiries in the ordinary course of business, and is never shared with third parties.
If you are a resident of the EU and have an unresolved data privacy concern or personal information collection, use, or disclosure concern, you may file a complaint/inquiry with us via [email protected]
Security/How Your Personally Identifiable Information Is Protected: Security for all personally identifiable information is extremely important to us. We have implemented technical, administrative and physical security measures to attempt to protect your personally identifiable information from unauthorized access and improper use. We also protect your personally identifiable information offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. We continually review all such measures and update them when appropriate. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to Company, you accept that you do so at your own risk.
Your Acceptance of These Terms
Last Updated: March 2023